Home / Careers
ESSENTIAL FUNCTIONS:
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical solution delivery in a medium size organization. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. This individual will assist project teams with Microsoft Windows based computers deployment to the end users following pre-defined process and leveraging Microsoft DSM based toolsets. These activities include the operating system installation, software deployment, minor configuration, inventory tracking, tweaks and troubleshooting as needed to ensure functional system deployment to end users. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle. This individual is accountable for the following:
• Microsoft Windows systems, Microsoft tools such as DSM, Active directory.
• Familiar with Microsoft Office, and have solid PC skills.
• Strong written and spoken communication skills.
SA Roles and Responsibilities:
• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing PC (desktops and laptops) and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems with office productivity suites.
• Perform Inventory Management.
• Develop and maintain installation and configuration procedures.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Work with end users to document custom configuration of systems.
• Assist IT support staff on troubleshooting issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
KNOWLEDGE/SKILLS:
• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• Systems Administration/System Engineer certification in Microsoft.
• Two to Four years system administration experience.
COMPLEXITY/PROBLEM SOLVING: Position deals with a variety of problems and sometime must decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
DISCRETION/LATITUDE/DECISION-MAKING: Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:
• Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance.
• No budget responsibility.
COMMUNICATIONS/INTERPERSONAL CONTACTS:
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Provides occasional guidance, some of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• No regular travel required.